Big Apple Infotech do quality assurance and evaluations of Calls, chat, and data communications. Our strong quality team ensures to report detailed feedbacks and coaching to the operations team. This includes highlighting the improvement and impacts on the products & services
We adopted best practices and methodologies and an uncompromising approach to ensuring excellence in delivery. Our reporting structure and online feedback providing solutions enable the workforce to self analyze the improvement. The quality strategy is to "Design –in" quality by using various tools and implementing methodologies in a seamless integrated manner. This enables the managers/supervisor to observe the performance of an individual in real time environment.
Approach to Quality Assurance
To get broader pool of information from our clients to get more in-depth view of quality, which can translate to improved customer experiences, more streamlined internal processes and a true "outside-in" view of what customers really want.
Big Apple Infotech's systematic, structured and continuous attention to quality improvement has proven time and again that our evaluations have not only helped our clients in assuring the quality of the interactions but also with our solutions to improve has affectively increased the revenue growth.
- Our developmental approach towards evaluating the interactions and providing feedbacks helps a team in self and SWOT analysis giving an edge to the real time feedback.
- Dedicated evaluation team
- We not only evaluate the interaction by metrics but also focus on customer’s primary concern
- Our expertise is also in tying our work to the upstream reasons behind the calls (A fresh approach)
- Constant Feedbacks improves quality of services/interactions and our model helps in realizing the “outside-in” view of the operations.
- Assure value for money - off shore quality assurance helps in cost reduction and can provide solutions in 24X7 environment.